Email Support

Here is our current list of email assistants.

Customer Service Manager – Angela Dukes Email Contact: dangilou1979@yahoo.com

Angi is my sister and has more than 15 years experience in Customer Service, Q&A, and Quality Control for one of the largest companies in the US. You are in good hands ?


Kryste Herring You will be assigned to authors whose names begin with the letters A & M
Tabitha Barret You will be assigned to authors whose names begin with the letters B & N
Lenita Sheridan Graves You will be assigned to authors whose names begin with the letters C & O
Ashley Nestler You will be assigned to authors whose names begin with the letters D & P
Chloe You will be assigned to authors whose names begin with the letters E & Q
Anita F. Stewart You will be assigned to authors whose names begin with the letters F & R
Ed Ireland You will be assigned to authors whose names begin with the letters G & S
Angela Dukes You will be assigned to authors whose names begin with the letters H & T
Ashley Capes You will be assigned to authors whose names begin with the letters I & U
LG Surgeson You will be assigned to authors whose names begin with the letters J & V
Karina Kantas You will be assigned to authors whose names begin with the letters K & W
Allison Bruning You will be assigned to authors whose names begin with the letters L & X
Fiona Padmore You will be assigned to authors whose names begin with the letters Y & Z

 

Job Description: Answering emails from authors who need help or have questions.

 

Questions I usually see from authors:

  • Am I signed up?
  • Where do I sign up?
  • What am I signed up for? I forgot.
  • When do you need my information?
  • Will I get a link for all my stuff?
  • I haven’t heard from anyone. Did you get my information?
  • I am interested in the CyCon, but what do I do?
  • I am so confused.
  • How do I post to Goodreads?
  • How do I insert an image in a Goodreads post.
  • I have no clue what I’m supposed to do.

 

Event hosts should answer questions about the events.

Genre Assistants should answer questions about the genres only.

 

This group should only focus on topics that can’t be answered by an event host or a genre assistant.

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